5 Essential Features Your Property Management System Should Have

5 Essential Features Your Property Management System Should Have

As a hotelier in the service industry, finding a property management system that fits all of a hotels operational needs is an important part of delivering the best guest experience possible. With property management systems offering a wide array of features, it can be quite difficult for a hotelier to decide which are most important in comparison to others. With that being said, all hoteliers want a cloud-based hotel PMS that streamlines operations by automating the process and consolidates front and back office operations. To help pick the right property management system, we’ve derived a list of some fundamental features that hoteliers should look out for.

1. Interactive Dashboard

An interactive dashboard is a feature that adds convenience to a hotels operation’s because it allows staff to see reservations, room availability, and occupancy in real-time. The capabilities that come with moving and managing guests at the click of a few buttons allows hoteliers to optimize hotel occupancy at all times. Additionally, interactive dashboards are integrated with different departments of the hotel to form a more advanced system. An example of this would be integrating housekeeping into your dashboard to notify staff, in real-time, which rooms are ready for guests as they have been cleaned already. This is invaluable because it provides up-to-the-minute information about room availability for guests.

2. Guest Profiles

Providing stellar service means that hoteliers need to be knowledgeable of the guests staying at their properties. No single hotelier is capable of remembering all of their guests, but a property management system can store this vital data, including interests, hobbies, milestones, and how frequently they stay at the property. Therefore, a system that builds guest profiles is one of the most useful features to have since it allows hoteliers to personalize a guest’s experience. In the long run, this helps hoteliers recognize loyal customers and reward them for them dedication, ultimately building a community of loyal guests.

3. Mobile Friendly

Today, everyone is on the go, but people always manage to stay connected through their mobile devices. For this reason, it has become increasingly important that a hotel’s PMS is mobile friendly. This way, a hotel can cater to customers more effectively by sending alerts directly to their phone about reservations or check-in/check-out times. Mobile interfaces also give guests the option of paperless check-in and allows staff to easily access guest profiles upon their arrival. Additionally, hoteliers can work remotely and run their properties from virtually anywhere using a mobile friendly interface.  In addition to a mobile-friendly, cloud property management system, improve your operations and bottom line with hotel reservation software.

4. Booking Confirmations and Automated Guest Emails

One of the most basic features that a hotels property management system should comprise of, is the ability to send out automatic booking confirmation emails and post-stay thank you emails. Without these capabilities, hotel staff and management would waste valuable time executing this. Even though the task is simple, the more a hotel’s PMS can accomplish the more time hoteliers will have to improve other aspects of the guest experience.

5. Flexible Rate and Package Management

In order to remain competitive, hotels need to present potential guests with opportunities or deals that attract them to the property. A flexible rate management functionality in a hotels property management system makes this much easier to orchestrate because it allows hoteliers to input the properties best available rates from which the PMS bases its discounts. Furthermore, its flexibility allows for hoteliers to change rates at any time or attach promotional codes, ensuring their pricing remains competitive.

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