With everything going on regarding COVID-19, we have put together a list of hospitality industry resources to help hotels be more informed, up-to-date, and aware of the latest news as we continue to navigate through these challenging and unprecedented times. …
With hotels operating 24 hours a day, 7 days a week, the technology being used at the property has to be reliable. For each minute that a property’s software is down or unresponsive, not only is revenue lost, but guest …
The Importance of Property Management Software Uptime Read More »
While property management software is essential to running the day-to-day operations of a hotel, there are specific value-added functionalities that can have a direct impact on the bottom line. With upfront, as well as ongoing costs to maintain the software, …
3 Ways to Maximize ROI with Your Property Management Software Read More »
Today I’m wrapping up a series of posts on the broad topic of Enterprise System Pitfalls. In this series, my hope was to help shed light on the primary problems that cause us to miss budgets, fall short on capabilities, …
Mark My Words: Enterprise System Pitfalls Summary Read More »
As most people would attest, the impact of technology on our day-to-day lives has been incredible. As devices become more capable, software more innovative, and systems increasingly more automated, greater opportunities exist to implement technology across any industry. The hospitality …
Top 5 Hospitality Technology Trends That Are Attainable in 2020 Read More »
The convenience of the internet and social media has made the vacationing and lodging process much easier for travelers all around the world, because it offers a wide variety of options and information. On the other hand, the internet has …
The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be …
Mark My Words: Enterprise System Pitfalls Part V – Complexity Read More »
The saying goes, the only constant in life is change. If you want your hotel to survive, and to grow, not only do you need to keep up with change, but it is imperative that your property remains up-to-date with …
Why Invest in Cloud-Based Hotel Management Software Read More »
In this fourth post in my series on Enterprise System Pitfalls, I’m going to discuss a conceptually difficult topic called Implicit Dependencies. I reiterate to my R&D team all the time that complexity is our number one enemy, and that …
Mark My Words: Enterprise System Pitfalls Part IV – Implicit Dependencies Read More »
Information is without a doubt the most valuable component to elevating the guest experience beyond the expected. Hospitality that places a greater focus on guest personalization translates into a hotel with a brand identity that can distinguish itself from the …
Guest Personalization in the Hospitality Industry Read More »
