2 surprising ways that technology streamlines front desk operations during high demand

The long-predicted travel rebound is here. Demand is so high that travel hubs like Heathrow Airport are requesting that airlines reduce passenger count. It is hard to imagine that happening just a year ago!

The hospitality industry is in a race to meet that high demand. Hotel operations are truly being tested. We sat down with one of our key technology partners, Akia, an AI-powered two-way communication platform, to discuss how automation can bridge the gap.

Our integration with Akia connects our PMS to the premier text messaging toolkit for hotels. This two-way integration allows hotels to connect their guest communications directly to our PMS. Learn more about our partnership with Akia here.

Property management technology is central to hotel operations. Having a well-connected, modern system is essential to keeping guest satisfaction high during busy seasons. In this article we’re highlighting two of the lesser-known ways a modern PMS with a robust messaging platform can improve the guest journey.

Answering Frequently Asked Questions

Front desk staff field questions all day long. Luckily, technology has come a long way to helping this.

Integrating a two-way chat system to your PMS allows you to automate answers to FAQs while facilitating upsells for add-ons or requests. Pre-program answers to frequently asked questions to save time and increase revenue.

For example, as shown in the image to the left, guests looking for check-in times can request early check-in and have that charge applied to their account in the PMS. 

Using the latest property management technology allows you to improve the guest journey at every stage. Chorum PMS’ integrations allow guests to make special requests without calling down to the front desk. Allow guests to answer questions, see up-sell opportunities, and still sync to your PMS for billing. 

Housekeeping + Maintenance Requests

Your front desk is stationary and easy for guests to find. But housekeeping and maintenance, by necessity, are traveling all over your hotel all day! Messaging + PMS integrations bridge this gap.

Here’s an example of how this might play out at your hotel:

  • You send an automated prompt asking a guest how their room is,
  • The guest remembers to report a broken light bulb
  • This message is received by front desk staff, who then log the issue and create a task in the PMS 
  • Maintenance staff see the issue and respond immediately

Chorum PMS has robust housekeeping, maintenance, and operational tools. All of those tools can be accessed via mobile device from anywhere. Most guests never see much of these behind-the-scenes roles. But with the right technology in place, you can streamline the entire process, from guest communication to task resolution.

Jonas Chorum + Akia

Travel demand is high, and so is the demand on hotel operations. Your hotel technology should streamline operations while also delighting guests. We’re excited to work with partners like Akia that help hotels focus on hospitality.

Our two-way integration with Akia allows us to sync guest messaging with the core operational functionality of our PMS. Chorum PMS is built on an open API system, allowing us to create better, seamless integrations with the best technology partners in the industry. To learn more about how we help hotels improve efficiency and the guest experience, contact us for a demo.

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