The ability to work on the go is a major competitive advantage. Mobile technology has transformed how guests book, check-in, and experience their stay. But what about your staff? If your property management system (PMS) doesn’t offer robust mobile functionality, you’re missing out on efficiency, responsiveness, and guest satisfaction. Here are just a few examples of what a mobile app lets your staff accomplish:
- Leave the front desk and complete check-ins via tablet anywhere in the lobby
- Monitor and update room rates on the fly
- Track and optimize housekeeping
Mobility is essential to modern hotel operations. Here’s why your hotel PMS should include a mobile app—and more ways it can change the way you run your property for the better.
Real-Time Access, Anywhere
Whether you’re in the back office, at home, or visiting another property, a mobile PMS app provides you with complete visibility into what’s happening at your hotel today and what you can expect tomorrow. Managers and owners can access occupancy data, monitor arrivals and departures, and make critical decisions in real-time—without being tied to a front desk terminal.
The staff at Dayton House Resort, a 300+ room property in Myrtle Beach, relies on the mobile app to get their day started before they even arrive on property. According to Dennis Sambroak, Senior Administrative Manager at the property:
“When you’re turning over 200 rooms a night, having the ability to see room status, upcoming arrivals, and blocks, pull reports, and more, is a game-changer for every department at our hotel. Our housekeeping manager can make boards on her way to work while enjoying her morning coffee at home, and our F&B team can easily see what blocks are coming in.”
Increase Housekeeping Efficiency and Flexibility
Your staff shouldn’t be limited by where the computer is. With a mobile app, you can reduce back-and-forth for faster service, fewer errors, and more insights. A PMS with a robust housekeeping module in their app, like Jonas Chorum’s Staff Mobile makes this essential department more efficient and transparent. A mobile app eliminates back-and-forth between front desk and housekeeping by updating room availability in real-time—allowing you to check in more guests faster.
The housekeeping module in Chorum PMS’ app allows you to track start and stop times and report by individual team members, featuring robust features such as dedicated zones and custom housekeeping plans based on rates, guest requests, and more. What’s more, Housekeeping Managers can assign rooms manually or automatically by overall percentage, zone, or by cleaning unit.
Your housekeeping staff is always on the go. A mobile app, either on their own phones or dedicated devices, gives them a digital checklist to ensure that every room is cleaned to the same standard and that the front desk is updated when this is complete.
Better Team Communication
A mobile PMS keeps your entire team aligned. From shift to shift, department to department, your staff can stay connected through shared access to real-time updates, task lists, and notifications. Jonas Chorum’s mobile platform helps eliminate communication breakdowns that impact guest satisfaction.
Imagine what it would mean if everyone on and off property was completely in sync with rates and arrivals, as well as housekeeping status for every room, maintenance requests, lost and found, and more. All the key information you need in one place for:
- Revenue Management
- Housekeeping
- Maintenance
- Managers and Owners
Empowered Management On-the-Go
Owners and general managers can’t always be on-site, but they still need to stay informed. Jonas Chorum’s mobile capabilities give hotel leaders instant access to reports, reservations, and KPIs no matter where they are. That means better oversight, faster decisions, and more control over daily operations, even when you’re off-property.
Make informed, strategic decisions with the ability to see current and projected revenue, ledgers, room inventory guest activity and other key statistics—all updated in real time. In Jonas Chorum’s mobile app, we provide quick forecasting, including a Daily Projection with at-a-glance oversight of today’s operations and Forecasts with daily and weekly revenue numbers.
For revenue managers, staying on top of your daily rate is essential. Even with automated tiering and CRS integrations, you may need to manually update your rate multiple times a day. It’s essential to have the ability to do so on the fly.
The Bottom Line
If your PMS isn’t mobile, your hotel is falling behind. With easier check-ins, optimized housekeeping, and streamlined reporting and management, the benefits of mobile access are too important to ignore. With Jonas Chorum, you get a powerful, fully integrated mobile solution built for today’s hotel environment.
Ready to see the difference a mobile PMS can make? Request a demo today and take your hotel operations to the next level.
