If your hotel is still relying on outdated or legacy PMS software, it’s time to consider the advantages of modernization. The right partner will make this switch easy and efficient, with significant improvements to your hotel operations, revenue, and guest experience. Older solutions leave you stuck in the past, only as good as your maintenance of the server. A modern property management system, like Chorum PMS, is constantly improving with updates, integrations, and new features. Here’s what a system like ours can do, and why you should consider modernizing your hotel PMS:
1. Enhance Guest Experience
Modern travelers prioritize the overall experience of a hotel. The hotel is not just a place to rest their head, it’s part of the travel experience. And they’re used to the convenience that technology has brought to every aspect of day-to-day life: on-demand service, reliable purchasing, and seamless convenience from purchase to reality. Your hotel should be no different! A modern PMS enables:
- Personalization opportunities: Leverage guest data across your hotel with tailored recommendations, loyalty perks, and personalized communications via a hotel email automation system.
- Frictionless Check-In/Check-Out: Mobile and self-service options streamline the guest journey, reducing wait times and enhancing satisfaction.
2. Improve Operational Efficiency
Outdated systems often result in inefficiencies, manual errors, and wasted time. A modern PMS puts operations quite literally in your staff’s hands, with access to the backbone of your hotel anywhere you have Internet access and a mobile phone. This accessibility allows you to:
- Automate Routine Tasks: From room assignments to housekeeping updates, scaled across your hotel and every department, increasing oversight and reducing administrative effort.
- Integrate Systems: Seamless integration with other hotel systems, like your guest-facing technology such as email systems and restaurant management as well as back of house financial software helps to eliminate data silos and keep the experience truly seamless.
- Real-Time Insights: Access to real-time operational data empowers better decision-making and faster issue resolution. A modern PMS runs a unified hotel with great transparency around maintenance, customer data, revenue and so much more.
3. Optimize Revenue Management
Revenue optimization is critical in an increasingly digital market. Hotels are brick-and-mortar businesses, but for most of them their first impression happens online. Unless the majority of your business are transient and walk-in travelers, you need a modern PMS that syncs with a powerful Central Reservation System. A modern PMS supports:
- Dynamic Pricing: Your rates can never be set it and forget it with today’s algorithmic market. You need the ability to create occupancy-based rate tiers, closely integrated with your CRS.
- Distribution Channel Management: The integration between your PMS and third-party channels must be truly seamless. A modernize PMS ensures that you’re managing true real-time rates and availability.
- Data Analytics: Robust reporting tools, integrated with your entire tech stack, provide actionable insights to maximize revenue opportunities.
4. Strengthen Security and Reliability
Data security and compliance with industry regulations are non-negotiable. With older system, security is entirely the responsibility of the hotel itself. With a modern PMS, you can trust the experts. Modern PMS solutions offer:
- Cloud-Based Security: Enhanced protection with encryption, regular updates, and multi-factor authentication to ensure that only trusted team members are accessing your system.
- Compliance with Standards: Stay on top of local and federal regulatory requirements, trusting a provider that meets the highest standards of digital security compliance.
- Disaster Recovery: Cloud-based systems ensure your data is safe and recoverable in case of unexpected events. A system like our Offline Sync keeps your system up even during short-term Internet outages.
5. Adapt to Changing Market Trends
The only thing constant is change. In the hospitality world, hotels are often stuck between guest expectations, the changing landscape of online shopping and reservations, and real-world costs. A modern PMS allows your hotel to stay head:
- Leverage New Technology: Cater to tech-savvy travelers with mobile apps for bookings, concierge service, and room keys, or mobile web portals for easy check-in and registration.
- Support Hybrid Models: Seamlessly manage a distributed team and allow staff to be on the move like never before, including off-site reservation or customer care teams.
- Scale Easily: As your property grows or diversifies, modern systems can scale to meet your changing needs as you adapt to the latest hospitality trends
Discover a modern hotel PMS
Modernizing your hotel PMS isn’t just about staying current; it’s about positioning your property for long-term success in an increasingly digital world. Transform challenges into opportunities by enhancing guest experiences, improving operational efficiency, optimizing revenue, and ensuring robust security. Now is the time to evaluate your current system and embrace a solution that aligns with the future of hospitality.
Invest in a modern PMS today to create unforgettable guest experiences, boost your bottom line, and thrive in a competitive market. Start with a demo of a truly modern hotel PMS.
