The Spring Resort & Spa Relies on Chorum PMS for better Revenue Management, Support & Operations
About The Spring Resort
The Spring Hotel Resort & Spa is a secluded oasis on a natural mineral hot spring in the Sonoran desert outside Palm Springs, CA. They provide wellness getaways to visitors from nearby Los Angeles and San Diego, as well as snowbirds during their busy winter season. As a boutique property with a smaller team, every minute, every room, and every dollar counts!
We spoke with Monica Lopez, General Manager at The Spring Hotel & Resort about how Chorum PMS – along with fellow Jonas Hospitality company, SpaSoft – keeps the hotel and spa on track. “We’d rather have these Jonas Hospitality solutions than any other company,” she says.
From operations, revenue, to guest engagement, Jonas Hospitality systems keep this property running smoothly. Here’s how our solutions help The Spring Resort & Spa.
Best-in-breed solutions in an all-in-one system
Working with Jonas Chorum and SpaSoft means that The Spring Hotel & Resort is leveraging Jonas Hospitality’s unique combination of expert solutions with dedicated teams across a family of connected systems.
When Monica joined the property, they were using SpaSoft to manage their award-winning spa. The training and support she received as a new General Manager from SpaSoft impressed her enough to reach out to learn about Jonas Hospitality’s lodging management software, which led her to Jonas Chorum.
Jonas Chorum and SpaSoft are best-in-breed companies within the Jonas Hospitality family. As industry leaders in their respective solutions, they share a deep commitment to customer service and training. “The ease of use is incomparable, and the support was the best I’ve received from any hotel software company” explains Monica.
The two systems are also built to work well together and work well independently. The integration between our systems passes guest data via the proprietary integration engine, JonasARC, ensuring reliable reconciliation and revenue management.
Better revenue management
Jonas Chorum’s motto is that we’re simply a better software company. Our property management system is better because it has everything hotels need, in an intuitive interface that makes hoteliers demanding jobs easier.
Monica agrees: “Revenue management is streamlined from beginning to end, with fail-safes to avoid mistakes.”
With over 25 years’ experience in hospitality largely specializing in revenue management, she’s familiar with many PMS options. When looking for a new PMS, revenue management was a big priority. In her eyes, Chorum PMS’ revenue management is the most user-friendly and intuitive. Rather than multiple interfaces, there’s one simplified path to manage and update revenue.
Now that they’ve been running Chorum PMS for several months, they’re also seeing the benefits of easier revenue management. The automated rate tiers in Chorum PMS allow her to create discounts that will turn off once an occupancy threshold is met. Without automated rate management with occupancy-based tiers, hotels are “leaving money on the table,” according to Monica. “The workflow in Chorum PMS is very logical and easy to use, the ability to maximize room night revenue is right at your fingertips.”
Better operations
In addition to being easy to use, the PMS is easy to train. “In the hotel industry, you only have so much time to get new staff live on the front desk,” explains Monica. “With Chorum PMS you can have new staff manning the desk in just a few days, without needing to answer a lot of questions or provide ongoing support.”
The system is easy to navigate with fail-safes to ensure that staff are less likely to make costly mistakes like over-bookings or running a discount too long. The dashboard design gives her team one easy-to-understand view of key data. Their previous system spread this data across multiple screens and created a lot of manual work. With Chorum PMS? “It’s a no-brainer: the dashboard tells you the story of the whole day.”
Backed by amazing support
Jonas Chorum’s support and service is one of the many things we pride ourselves on doing better. And Monica agrees. Their previous PMS vendor was difficult to get ahold of, and getting an answer often took a lengthy exchange of emails.
Chorum has multiple ways to get answers, via chat, email, or phone. “The team is incredibly responsive,” says Monica. Having been through the experience many times, Monica knows that changing a PMS can be challenging. “With Chorum, the migration team went above and beyond. They reached out every day; their knowledge and humility made the process as easy as it could possibly be.”
We’ve helped over 1,200+ hotels move over to Chorum PMS. It’s a hotel property management system that’s easy to learn and easy to use. You deserve a better PMS, watch our 5-minute demo to learn more.