WATCH: PMS Buyers Guide
Learn all about what makes a great PMS, then keep scrolling for more insights from our research.
Key takeaways
- The top attributes that hoteliers said were most important in their PMS: easy-to-use, increased operational efficiency, and scalable
- A majority of hoteliers are unhappy with their current property management systems
- 3rd-party integrations and dashboards had the lowest scores overall, making them key areas to watch out for
- Hotels shop for PMS' every 2-3 years but switch far less frequently, meaning they're unsatisfied due to old, legacy systems
- Avoid disappointment with thorough vetting -- watch the video for 10+ questions to ask vendors!
Who we spoke to
- 61% were multi-property hoteliers, overseeing 2-10 properties
- 75% described themselves as independent, non-franchised
- 57% described their properties as midscale; 30% were upscale or luxury
- A wide range of markets, including airport/transit, city centers, suburban, resorts, extended stay, and more
See a better property management system.
- Cloud technology = accurate, up-to-date, and in-sync operations that are more efficient
- Easier implementation; scale your operations, train your employees in hours, not days
- Increase revenue and streamline yield management with a proven system trusted by 1,200+ hotels
A few of our partners
