How Glacier International Lodge leverages Jonas Chorum’s technology suite to streamline operations and delight guest

About Glacier International Lodge

Glacier International Lodge, nestled in the scenic town of Kalispell, MT, offers a unique blend of convenience and natural beauty. They are just two minutes from the airport and adjacent to Glacier National Park, serving as a gateway for leisure travelers and corporate guests. They recently deflagged from their previous brand, reopening as an independent hotel. This change meant the hotel needed a new property management system to improve operational efficiency and deliver personalized guest experiences.

We spoke with Holly Dumay, General Manager at the Lodge, about her experience onboarding and using Jonas Chorum’s technology to manage and market her hotel. She has been at the hotel for over 3 years and comes to it with extensive hospitality experience. Based on her experience, she knew just how important it was to implement an intuitive, fully featured property management system.

“Your PMS is the core of your property! Switching PMS’ is a big project for any hotel, but the team at Jonas Chorum made it easy,” explains Holly. “They were reliable, punctual, and had amazing communication throughout. Some companies send you a few videos. They were hands-on and readily available the entire time. Now, whenever we have issues or questions, we know we can get an answer.”

She and her team came to Jonas Chorum after speaking with another high-traffic leisure hotel happy with Chorum PMS. De-flagging meant that the hotel needed brand-new technology across the board. In addition to our property management system, they use our central reservation system (Chorum CRS) and guest messaging platform. In bundling together technology from one reliable provider, they save time using industry-leading technology.  

The impact of intuitive features

With her extensive hospitality experience, Holly has used many other property management systems. One of the key things that stands out to her is how easy to use, learn, and train Chorum PMS is. Where other systems require multiple screens and layers to perform basic functions, Chorum PMS puts everything at your fingertips in an intuitive interface.

Being easy to train is essential for hotels in this day in age. Easy software reduces staff turnover. It means that new front desk staff are up to speed and ready to greet guests in just a few days, even if they’ve never interacted with hotel technology before.  

What’s more, their new system gives their staff more time to focus on the guests in front of them. They have set up automated guest communications that answer frequently asked questions, cutting down on front desk calls.

Innovative and reliable

Glacier International Lodge was previously using an on-premise, server-based property management system.

“The performance of an on-premise PMS is based on how well the server is maintained and programmed, its bandwidth and storage. Chorum PMS is so reliable we don’t have these concerns. And we’re saving time with automated audits that are archived in the software, saving paper and storage as well.”

A cloud-based PMS also means that the hotel is consistently using the most up-to-date version possible. Our system is updated, to ensure stability, and security, and to roll out customer-requested updates regularly. New interfaces and integrations are easy for hotels to request and add to their system with our integration engine, Jonas ARC.

They recently expanded their guest messaging capabilities to include SMS messages, streamlining their guest communication and getting key policy and stay information out to every guest on their communication channel of choice.

“Getting help or asking questions is so easy with Chorum. With other companies you’re bounced between people, with Chorum we get a response within a few hours from the same person I reached out to. Using multiple solutions from you guys was a no-brainer when I know who to ask and how quick it can be.”

Holly and her team rely on Chorum PMS, as well as our integrated central reservation system and guest messaging system. By leveraging several of Jonas Chorum’s industry-leading solutions, they can focus on helping guests and making their stay in beautiful Montana truly memorable.